We collect specific information from you, both Personal and Non-Personal. In gathering this, we aim to provide you with the most efficient and helpful experience while using our website. We may request personal information when you purchase tickets, contact us via email, or submit a donation. This collected data includes your first and last name, credit card number, mailing/billing address, email, and phone number. Having your personal information on file enables us to contact you with reminders or promotions, makes it simple to identify you, and allows us to easily reach or locate you. It is Palo Alto Players policy not to keep credit card information on file for individual protection. The most common way we receive your information is through purchasing tickets, either through our Website or through direct correspondence, or voluntarily submitting your information to our organization. The Non-Personal information we collect may consist of general activity that takes place while you are on the Palo Alto Players website. This information is gathered through our servers and does not include personal identifying data. Examples include demographic information, which web pages of ours are most often visited and which of our productions are most popular. It sometimes can also gather information such as the domain names from which visitors are coming and the date and time of each visit. All of this information is used for analysis reasons, and does not give us access to any personal identifying information. Your Non-personal data enables us to create a better website and theatre experience for you. This Non-personal data may be disclosed to third parties or may be included in public records.
How We Use Your Personal Information
The Personal information that we obtain from you is used to track and fill all your orders, donations, registrations and activities within our website and box office. We also use it to update you on upcoming events, future seasons and programs.
Unsubscribing from Emails
Here at Palo Alto Players we send out promotions, reminders and updates on our current season and upcoming events via email. These emails are extended to any person who has ever had contact with our theatre and has offered us their email. For our organization’s emails, there will always be an option to “Unsubscribe”, or have your address removed from our email lists. In doing so, you will be removed from all email correspondence. Once this action has been taken, you will have to notify our organization personally in order to re-subscribe.
Responsibility for Your Personal Information
It is the user’s responsibility to protect the security of your personal Login/Customer Number, passwords or any information that you control on your account. This is especially important to remember when sharing your information on other websites. Palo Alto Players website contains links to third parties who may collect information directly from you. Each of these websites have separate privacy policies and data collection practices, independent of Palo Alto Players, and Palo Alto Players has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such websites nor does Palo Alto Players make any warranties or representations about the contents, products or services offered on such websites or the security of any information you provide to them.
Making Changes to Your Personal Information
To make changes to your personal Palo Alto Players account, you may contact our Box Office at 650.329.0891. If you have specific requests about changes to your account, including updating information or deleting certain information, please contact us via the information below:
2596 Bay Road Suite D
Redwood City, CA 94063
Please keep in mind that past transaction and event records cannot be deleted and are only used for archival purposes.